Frequently Asked Questions


I have a question about my bill, whom should I contact?
Please contact any one of our Billing Department staff members to address and answer any questions you may have. You may reach us at 480.275.2494 Option 3 between the hours of 9:00 am to 5:00 pm. If you leave a message your call will be returned within one business day.

Why did I receive a bill from ADX Arizona Dermatopathology?

We received a skin, hair and/or nail specimen from your physician. Your physician chose to send us your specimen in order for one of our dermatopathologists (physicians specializing in skin and nail tissue diagnosis) to diagnose your specimen. Our laboratory bills your insurance company directly for this service. Therefore, if you receive a bill from ADX Arizona Dermatopathology, it is because we were asked to diagnosis your specimen by your physician.

I received a bill from ADX Arizona Dermatopathology and have questions regarding the results. What should I do?
We do not provide results to patients. We encourage you to contact your physician to receive an explanation of the results that they have received.

Why have I received a bill when I have insurance coverage?
In some instances, we were not provided with your insurance information. Please contact our Billing Department with your current insurance information in order for us to submit a claim on your behalf.

I paid my co-pay at the doctor’s office. Why have I received a bill from ADX Arizona Dermatopathology?
Copayments typically cover physician office visits. Any patient responsibility, normally a deductible and/or coinsurance payment, based on your member agreement with your health plan will be billed to you once your health insurance has processed your claim. This will be reflected on your billing statement as well as your Explanation of Benefits (“EOB”).

I have a secondary or supplemental insurance policy. Will ADX Arizona Dermatopathology file those claims for me?
We will file all primary and secondary claims on your behalf. Once all plans have processed your claim, you may be billed for any remaining in-network balance. We can even file with tertiary payors, if applicable.

I received a bill from ADX Arizona Dermatopathology. I believe, however, that I satisfied my yearly deductible. What should I do?
Please contact your insurance company directly to ensure the claim has processed correctly according to your benefits. If it has not, we are willing to work with you and your insurance company to have the claim processed correctly according to your benefits.

What payment options are available to me?
We accept checks, money orders, and credit card payments (Visa, Mastercard, American Express or Discover). You may pay online, by mail or phone.

If mailing your payment, please send to:
Arizona Dermatopathology
P.O. Box 205619
Dallas, TX 75320-5619

Does ADX Arizona Dermatopathology have a program for patients that are experiencing financial hardship?
We understand that sometimes families experience financial difficulty. We do have different options available. Please contact a member of our Billing Department for more information.

Will ADX Arizona Dermatopathology provide me a discount if I don’t have insurance?
ADX Arizona Dermatopathology does have an indigency program available for uninsured patients. Please contact our Billing Department for more information or to set up a payment plan.

How can I get a copy of my pathology report?
You may contact your physician for a copy of your pathology report, or you may contact us directly at 480.275.2494 Option 2 and we would be more than happy to assist you with your request.

How can I get materials sent for a second opinion?
You or your physician may request materials be sent for a second opinion. We do require a completed Medical Authorization Release form to be on file before any material is released or sent out. Please contact us at 480.275.2494 Option 2 for a copy of our Medical Authorization Release form.

When should my physician receive results?
Upon receiving your specimen, we provide rapid, reliable results. The majority of results available to your physician within one business day.

Why did my physician send my biopsy to ADX Arizona Dermatopathology?
Your physician chose to send us your specimen in order for one of our board-certified dermatopathologists (physicians specializing in skin and nail tissue diagnosis) to diagnose your specimen. This ensures that you get the expertise needed in this highly specialized field.